← MakeMyUtsav

Vendor FAQ

Last Updated: May 24, 2026

1 How does MakeMyUtsav work for vendors?
MakeMyUtsav connects you with customers looking for event services.
  • You will receive booking requests on the app
  • You can accept or reject requests based on the details shown
  • Once accepted, you must complete the service
2 Do I need to upload my catalog or set pricing?
No. You do not need to upload services or images and you do not control pricing. MakeMyUtsav manages service listings, pricing, and customer acquisition.
3 How will I receive booking requests?
Booking requests will be sent to the app. You will see:
  • Service details
  • Date & time
  • Location
  • Final payout amount
4 Can I see my earnings before accepting a booking?
Yes. You will always see your final payout amount before accepting. You can decide to accept or reject based on that.
5 When will I get paid?
Payment will be processed within T+2 days after service completion. Payment will be sent to your bank account or UPI ID.
6 Can I cancel a booking after accepting it?
No. Once you accept a booking, it becomes mandatory to complete. In case of emergency, you must contact the platform immediately.
7 What happens if I don't show up (no-show)?
No-show is taken very seriously:
  • Your account may be blocked or suspended
  • Platform may refund the customer and recover the amount from you
  • Legal action may be taken in severe cases
8 Are there any penalties?
Yes. Penalties may apply in cases like no-show, late arrival, poor quality service, or misbehavior with customer. Penalty may range from full service amount deduction to up to 3x of service amount (based on severity).
9 Who is responsible if something is damaged at customer location?
Vendor is fully responsible for property damage and any service-related issue. MakeMyUtsav is not responsible for damages.
10 Who handles customer complaints?
Customers may contact MakeMyUtsav. Platform will review the issue, may contact vendor for clarification, and will take a final decision.
11 How are invoices generated?
MakeMyUtsav will generate a service invoice on your behalf and a separate platform fee invoice.
12 Who is responsible for GST and taxes?
Vendor is fully responsible for GST registration (if applicable), tax filing and compliance. MakeMyUtsav does not handle vendor taxes.
13 Can my account be suspended or removed?
Yes. Your account may be suspended or terminated if you violate policies, receive repeated complaints, or engage in fraud or misconduct.
14 Do I need to arrange my own transport to reach the customer's location?
Yes. You are fully responsible for arranging your own vehicle or commute to the customer's location. MakeMyUtsav does not provide any travel assistance, vehicle, or reimbursement for commute expenses. Travel costs are entirely your responsibility and should be factored in before accepting a booking.
15 How can I contact support?
For any help or emergency: [email protected]