Privacy Policy

Effective Date: April 2, 2026  |  Last Updated: May 24, 2026

MakeMyUtsav ("Platform", "we", "our", or "us") is operated by Jyoti Events Service Private Limited. This Privacy Policy describes how we collect, use, disclose, and protect your information when you access or use our platform, including website and mobile applications.

If you do not agree with this Privacy Policy, please do not use our services.

1. Scope of Policy

This Privacy Policy applies to:

• Customers using MakeMyUtsav to book services
• Vendors/service providers registered on the platform
• Visitors browsing our website or app

2. Information We Collect

2.1 Personal Information

• Full name
• Your Image
• Phone number
• Email address
• Address (including event location)

2.2 Vendor Information

In addition to personal information(2.1), we collect:

• Business name (if applicable)
• Identification details (if required)
• Bank account details / UPI ID (for payouts)
• Service-related information

2.3 Automatically Collected Information

When you use our platform, we may collect:

• Device information (device type, OS, browser)
• IP address
• Usage data (pages visited, time spent, interactions)
• App logs and diagnostics
• Your/Event Location

2.4 Payment Information

• We do not store sensitive payment details such as card numbers or CVV.
• Payments are processed through third-party payment gateways.
• We may store transaction references and payment status.

3. How We Use Your Information

3.1 Service Delivery

• Processing bookings
• Connecting customers with vendors
• Sharing necessary details between customer and vendor

3.2 Communication

• Booking confirmations and updates
• Customer support
• Notifications and alerts

3.3 Vendor Operations

• Vendor onboarding and verification
• Processing payouts (using bank/UPI details)
• Managing vendor performance

3.4 Platform Improvement

• Analytics and performance tracking
• Improving user experience
• Preventing fraud and abuse

3.5 Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal requests or authorities

4. Data Sharing & Disclosure

4.1 Between Customers and Vendors

• Customer details (name, contact, address) are shared with vendors for service fulfillment
• Vendor details may be shared with customers

4.2 Third-Party Service Providers

We may share data with:

• Payment gateways
• Cloud hosting providers
• Analytics services
• Communication tools

4.3 Legal Requirements

We may disclose information if required:

• By law or legal process
• To protect rights, safety, or property
• To prevent fraud or misuse

4.4 Business Transfers

In case of merger, acquisition, or restructuring, user data may be transferred as part of business assets.

5. Data Retention

• We retain user data as long as necessary
• Vendor financial data may be retained for accounting and regulatory purposes
• Users may request deletion (subject to legal requirements)

6. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

• Secure servers and encryption practices
• Access controls
• Regular monitoring

However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You may have the right to:

• Access your data
• Request correction of inaccurate data
• Request deletion (subject to legal limitations)
• Withdraw consent (where applicable)

To exercise these rights, contact us at: [email protected]

8. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Improve user experience
• Analyze platform usage
• Store preferences

You can control cookies through your browser settings.

9. Vendor-Specific Privacy

Vendors agree that:

• Their information will be used for onboarding, service delivery, and payouts
• Their bank/UPI details are securely processed for payment purposes
• Performance and service data may be used internally for quality control

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with revised dates. Continued use of the platform constitutes acceptance of the updated policy.

12. Contact Us

MakeMyUtsav
Jyoti Events Service Private Limited
Email: [email protected]